We manage all the technical aspects of support for your installation as well as providing support relating to the functional use of your business system. This means we are on hand with the answers you need on how to do something within Dynamics AX or how you can use Dynamics AX for a new process or demand required by your customers or suppliers.
Our people are Certified Microsoft Professionals so you can be sure that we understand and can resolve the issues you are facing.
Importantly we do not follow the traditional support model of first, second and third line support. Your initial call will be dealt with by experienced personnel - typically the consultant you have been working with - who in the majority of cases will be able to resolve your issue on the first call. Whilst we are very happy to offer our customers a clear and precise service level agreement (SLA) we work on the principle of ‘as soon as possible’ and not ‘just in time’. Whilst other service providers may fulfil their SLA by ensuring that you are contacted about your query and further details taken, our team will ensure that you are talking to someone that can solve your problem in the shortest possible time.
Unlike most technical support issues, functional support problems, i.e. things that may relate to time bound activities such as deliveries, shop floor orders or inventory movements, cannot wait for resolution as per a ‘normal’ service level agreement. Therefore we aim to give you a response that is as timely as possible.
Of course we also provide technical support for Microsoft Dynamics AX too.
The deployment of Microsoft Dynamics AX must give careful consideration to the critical elements of sizing, specification and installation. Get it wrong and the impact on the performance of your system, and consequently your business can be damaging; or at the other extreme you could be simply wasting money by paying for more than you need.
Understanding the supporting infrastructure and software is also key to installing Dynamics AX in the most efficient and effective manner – our people, with their extensive knowledge of a broad spectrum of installations and technologies can offer you trusted full service expertise or critical assistance to your own in-house resources or partners.
Our watchwords are maturity, experience and pragmatism.
Maturity is important in that our people have worked in the real world, in businesses, like yours – and not just in IT but in operational roles – they understand and can empathise with the challenges your people are facing.
Experience of implementing business systems and extensive knowledge of the functionality and how it can be applied to your business is critical. All our people have multiple, complex ERP implementations under their belts enabling them to know how to help your business achieve the best from your Microsoft Dynamics AX business system.
Pragmatism allows us to recognise that the processes dictated by Microsoft Dynamics AX are not always the best for your business. We know that your business has been successful because of your uniqueness in your market space – we will maintain and improve on that to ensure you continue to succeed.
Our consultants have undertaken official training courses and are Microsoft Certified Professionals – we know it is important that you have confidence in their skills, knowledge and judgement.
Our consulting services cover entire implementations using Microsoft SureStep methodologies or optimisation of your current set up.
We have particular expertise in manufacturing, sales, purchasing and inventory management that are system independent – we can help you ensure that your business processes are optimised and follow best practice.
Upgrades to ERP software are a fact of life and Microsoft Dynamics AX is no exception. What is the exception is the ease with which upgrades can be accomplished and the manner in which we approach such projects.
Using our experience of both business processes and the latest technology we can offer an unbiased opinion of your information technology strategy. We will review the current use of the existing applications, judge how well it supports the current business processes and then suggest ways in which the applications can be better aligned to meet your business needs.
If an upgrade is the recommended approach then we are uniquely positioned to conduct the upgrade project. Our consultants have many upgrade projects to their credit, have been working with Microsoft Dynamics AX over many years and are familiar with the earlier versions as well as the latest release Microsoft Dynamics AX 2009.
At both a technical level and functional level we believe that we can be your partner of choice to assist you in this important task.
Repton Dynamics can give you access to one of the leading online service solutions. Microsoft's Business Productivity Online Standard Suite gives your company access to a range of messaging and collaboration tools, without the need for maintenance of your own software and hardware at your premises.
This Online Service allows you to combine the power of rich desktop based applications with the flexibility of a fully hosted Internet service. You can either purchase the entire suite or you can choose individual components that are best suited to your business requirements.